Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, free from makeup, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@secondnatureclothing.co.uk. Please note that the returns address is available on request.

You can always contact us for any return question at contact@secondnatureclothing.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept items with the tags removed.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note we are unable to offer exchanges on international orders, we apologise for the inconvenience.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@secondnatureclothing.co.uk.

Refund Policy

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Returns
Our policy lasts 28 days. You must notify us within 14 days that you require a refund. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging i.e the clear plastic bag the item came in and the tags must be attached. Any free gifts you received with the item must also be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@secondnatureclothing.co.uk

Sale items
Sale items are refundable and follow the same returns policy outlined here.

Exchanges
We do offer exchanges, please send us an email first to ensure the item is available in your size and the exchange is accepted. If you need to exchange it for the same item, send us an email at contact@secondnatureclothing.co.uk and will we provide you with the returns address. However, due to stock levels we do advise re-ordering via the website as soon as possible to ensure you get your item.

Shipping
To return your product, please send us an email at contact@secondnatureclothing.co.uk and will we provide you with the returns address. Please keep your receipt as we may require a copy.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, it will be the cost of the item only.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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